Policies and Frequently Asked Questions
About the Decals
What kind of vinyl do you use?
Decals are made with permanent adhesive vinyl (Oracal 651). Application instructions will be included. Decals are removable but not reusable. This vinyl is rated to last six years in outdoor elements. It is safe to apply to the exterior of cups, glasses, and dishes. Hand washing is recommended to prolong the life of the design.
Why does my decal have these grid lines on it?
Don't worry - the grid lines won't be on the finished product! Your decal is actually three layers: A backing to protect the adhesive on the vinyl, the vinyl design itself, and a clear layer of transfer tape on top. When you're ready to apply your decal, you'll peel the clear layer off the backing layer. The decal will stick to the clear transfer tape. Use the grid lines to help you line up your decal just right. Then, slowly peel the clear layer off the surface. Only your gorgeous new vinyl sticker will be left behind!
How do I apply my decal?
I have detailed application instructions available right here.
Will I be able to remove my decal?
Yes! The adhesive is very sticky and made to last up to six years even outdoors. However, you can peel it off! Keep in mind, you'll destroy the vinyl in the process because it will stretch and tear, so don't expect to reuse it after you remove it. If any sticky residue is left behind, you can remove it with a product called Goo Gone. (Just make sure it's safe for your chosen surface.)
About the Design Process
Do you do custom orders?
Custom decals are my JAM. I love turning your idea into a cute decal! (It doesn't even have to be cute if that's not your thing...) You can send me an image or logo that you have the rights to print, or you can just tell me your idea and I'll give you some design options. I'll transform it into a vinyl sticker you'll go bananas over. You can order custom decals right here.
Can you really make anything into a decal?
Well, no, not anything. I'm not a graphic designer and can't draw elaborate designs from scratch. I can do a lot with my vast image gallery and text though! I won't create any sort of hurtful decal, so I reserve the right to decline or cancel any order that I find to be inappropriate.
Bold lines and graphics work best for vinyl stickers, especially smaller ones. Tiny details can get lost in the cutting process, so I'll let you know if I need to change or simplify a design to make it work as a decal.
Can I see my design before you make it?
Yes! If your order is straightforward like a name or monogram in a design shown on my site, I'll go ahead and make that and ship it right to you. However, if you ask for a custom or modified design, like "I want my name and a peacock," I'll put together a couple options and email them to you for approval before I make it. If you want to change my original design options, please try to make all your change requests at once. Additional revisions may result in a $5 fee each.
How to Shop
Do you just sell decals?
Nope. I can apply your decal to a variety of items including coffee mugs, stainless steel tumblers, journals, mood cups, and more. Truth be told, it's less expensive for you to order just the decals and apply them to your own items at home, but I'm happy to do it for you if you would rather receive a complete product.
OK, so how do I order add-on items?
I can also make iron-on decals for DIY application, or I can create shirts, totes, or other fabric goodies for you.
Shipping and Returns
When will I get my order?
Orders ship within 1-3 business days. If an order will take longer than this for any reason, I'll contact you to let you know ASAP. Most orders are shipped via USPS by first class mail or in some cases Priority Mail.
Can I pick up my order?
Yes and no :) If you live in my immediate area (near area code 78717), we can arrange for local pickup or delivery. If you are outside that area, I will ship your order. If you aren't sure if you are close enough for local pickup, please email me to ask before placing your order. If you choose local pickup and aren't actually local, I will invoice you for shipping costs.
How much does shipping cost?
Shipping of any number of decals is free! Shipping costs for add-on items vary by the item weight.
Do you give refunds?
I do not accept returns of custom products. However, if you find a defect in your item, please contact me within seven days of receiving your order at email@example.com. I will work with you to make it right!
If you purchased an in-stock item that was not a custom order, I will accept a return. I will not refund original shipping costs, and you are responsible for paying the return shipping costs. Items must be returned to within 30 days of receipt, and they must be in their original, unused condition.